Jira Insights
Multi-Project Agile Productivity & Quality
Average Cycle Time
Time from "In Progress" to "Completed" (Click to view)
First Pass Yield
Issues resolved with zero rework loops (Click to view)
Rework Rate
Issues requiring backward transitions (Click to view)
Maintanence Tax
Total effort on ad-hoc, deployments, rework, & delays vs other work (Click to view)
Team Cycle Time Performance
Average cycle time (days) per developer (Click bar to drill down)
Status Distribution
Breakdown of active vs completed work
Team Effort Distribution by JIRA Component (Hours)
User-wise breakdown of logged hours allocated directly to native JIRA components (meetings/training, support, deployments, rework, handoff delays)
| Team Member | Ad-hoc Meetings & Training | Ad-hoc Support Tasks | Deployments | Rework | Cross-Team Dependencies & Handoff Delays | Other / Uncategorized | Total Hours |
|---|---|---|---|---|---|---|---|
| No logged efforts recorded in this period. | |||||||
Top Blocked / Stagnant Issues
Longest active tickets without status updates
| Key | Summary | Status | Assignee | Stagnant Time |
|---|---|---|---|---|
| Loading data... | ||||
Agile Delivery Health Check
Automated process quality recommendations
Delivery Speed (Cycle Time)
Evaluating cycle times...
First-Pass Quality (FPY)
Evaluating rework indicators...
Backlog / Front-load Bottlenecks
Evaluating backlog distributions...
Team Logged Hours
Total hours logged by team members in selected period
| Team Member | Logged Hours | Tasks Logged |
|---|---|---|
| No hours logged in this period. | ||
Recently Completed Work
Latest tickets resolved in selected period
| Key | Summary | Assignee | Cycle Time |
|---|---|---|---|
| No tickets completed in this period. | |||
EOLE ServiceNow Portal Gateway
Access live incident queues in ServiceNow. The charts and metrics below display delivery performance and logs harvested directly from your ServiceNow instance.
ServiceNow Avg Cycle Time
Avg time from CIT.WL.Eole.2ndL assignment to Closed/Resolved (Click to view)
Mean Time to Response (MTTR)
Avg time from CIT.WL.Eole.2ndL (Pending) to In Progress (Click to view)
Change Failure Rate (CFR)
Tickets returning from Resolved to Pending assignment (Click to view)
Total ServiceNow Records
Active and resolved tickets tracked for EOLE team (Click to view)
Cycle Time Trend (Days)
Average resolution cycle times by week
Rework Rate Distribution
Rework occurrences count breakdown
EOLE ServiceNow Live Queue & Incident Table
Showing active and completed incidents and change requests mapped to EOLE developers (Chandan Kumar & Piyali Roy)
| Record Number | Short Description | State | Assignment Group | Assigned To | Priority & Risk | Rework Loops | Last Updated |
|---|---|---|---|---|---|---|---|
| Loading ServiceNow records... | |||||||
JIRA Ticket Lifecycle & Process Flow
A visual representation of development transitions, defect branching, and failure loops